Lead commissioner Stuart Campbell at the People Make Glasgow Welcome awareness training session

The Incredible Impact of World Down Syndrome Congress held in Glasgow recognised by prestigious award win

ICCA Incredible Impact Award

The World Down Syndrome Congress which was held in Glasgow in July 2018 has been recognised as a leading example of excellence within the global meetings industry thanks to the success of its Commissioner Programme which was first developed when Down Syndrome Scotland and Glasgow began bidding to host the congress.  The programme placed three local young people with Down syndrome - Sam, Andrew and Stuart - at the very heart of Glasgow’s campaign to bring the congress to Scotland and subsequently put them at the forefront of the conference itself.  The associations responsible for the congress, Down Syndrome International (DSI) and Down Syndrome Scotland, were selected by an independent panel of industry experts as winners of this year’s ICCA Incredible Impacts Awards and have received a $7,500 grant towards future work of this kind in subsequent World Down Syndrome Congresses. 

When Down Syndrome International (DSi) chose Down’s Syndrome Scotland (DSS) to host the 2018 Congress, the Commissioner Programme was further developed by DSS to harness the enthusiasm, expertise and knowledge of Sam, Andrew and Stuart. The goal was to encourage them to tell their story and inspire other young people with Down syndrome from Scotland and the rest of the world to be involved in the Congress, helping to realise DSI’s vision of “People with Down syndrome living healthy and meaningful lives in the community”. 

Putting people with Down’s syndrome at the very centre of the congress, from bidding to delivery was always our absolute goal. The 12 Commissioners had an immense impact on delegate experience both directly at the event and indirectly by training key people in the city who would provide services to delegates. The experience had a significant impact on the Commissioners too, some of whom will work with us to support future hosts in developing their own version of the programme. The award is recognition of how an incredible impact is sometimes about more than just delegate experience.
Pandora Summerfield, Chief Executive of Down’s Syndrome Scotland

In March 2018, to coincide with Down Syndrome Awareness Week, DSS in partnership with Glasgow Convention Bureau, VisitScotland and Glasgow Welcomes hosted People Make Glasgow Welcome workshops. These were delivered by members of the Commissioner Programme and tailored for front of house staff across the hospitality industry in Glasgow including hotels, restaurants, venues, taxi drivers and visitor attractions.  The workshops aimed to educate customer facing staff about Down syndrome, remove some of the stigma surrounding the condition and ensure that all delegates received a warm and appropriate welcome when the Congress took place. 

Over 300 attendances were recorded at these workshop sessions, ensuring that not only were the city’s tourism and hospitality businesses prepared for the WDS Congress but were now better equipped to engage with Glaswegians and future visitors to the city who also have Down syndrome.

The initiative was such a success that DSI plan to encourage and support future hosts to replicate a local commissioner programme in future congresses in Dubai and Brisbane, utilising Down’s Syndrome Scotland’s experience and expertise to pass this on to the next host cities, using the funding from the award grant.

Over 1,000 people attended the Glasgow congress, bringing together a range of professionals and researchers from health and social care, education, employment and human rights. People with Down syndrome and their families.

From bid stage to the conference itself, it has been a pleasure working with Down Syndrome Scotland, DSi and of course, the fabulous commissioners Stuart, Andrew and Sam, to bring the World Congress to Glasgow.

The People Make Glasgow Welcome initiative epitomises how Team Glasgow supports and works with our conference organisers to gain a fuller understanding of our delegates’ needs. The educational sessions, led by our clients, has prepared the city to give a warm, educated and appropriate welcome and will leave behind a lasting legacy. This is a perfect example of how conferences have a much greater impact than just the economic benefit from delegate spend and we wish DSi the very best for the continued success of the commissioner programme as they take the Congress to new host cities around the world.
Aileen Crawford, Head of Conventions at Glasgow Convention Bureau

The Incredible Impacts Programme, now in its second year, is run collaboratively by the International Congress and Convention Association and BestCities Global Alliance.  Together DSi and Down’s Syndrome Scotland were one of just three winners of this year’s award. 

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