Accessibility Statement

Accessibility Statement

This website is run by Glasgow Life (Culture and Sport Glasgow (Trading) CIC).  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is:

We know some parts of this website are not fully accessible:

  • Some video does not include captions. This fails WCAG 2.1 success criterion 1.2.1 (non-text content).
  • Audio description to be added to video This fails WCAG 2.1 success criterion 1.2.5 (non-text content).
  • Most older PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format:

 

We’ll consider your request and get back to you.  

 

If you cannot view the map on our ‘contact us’ page, call or email us https://glasgowconventionbureau.com/contact-us/ for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(opens in a new tab).

 

Technical information about this website’s accessibility

Glasgow Life is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations:

Videos

Some videos do not include captions. This fails WCAG 2.1 success criterion 1.2.1 (non-text content).

Audio description to be added to video This fails WCAG 2.1 success criterion 1.2.5 (non-text content).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

 

We are clearing up our web content and web contributors will be asked to ensure new PDFs or Word documents meet accessibility standards.

 

Pre-recorded videos

Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or the hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

The accessibility regulations do not require us to fix pre-recorded videos published before 23 September 2018 if they’re not essential to providing our services.

When we publish new content, we’ll make sure our use of images meets accessibility standards.

 

What we’re doing to improve accessibility

We are always open to suggestions, additions or the reporting of accessibility problems. Users can use the contact details supplied above.

  • We plan to add text alternatives for all images by September 2020 as a direction of when the item will be dealt with.


Preparation of this accessibility statement

 

This statement was prepared on 23rd September 2020. It was last updated on 23rd September 2020.

This website was last tested on 26th November 2019. The test was carried out by Whitespace Ltd.

The audit included a full evaluation the site against the WCAG level AA accessibility guidelines version 2.1, producing a report highlighting all issues and recommendations to rectify any issues.

 

Website evaluation included review of the following sections:

 

- Global (header and footer and navigation)
- Homepage (inc. find a venue / service)
- Landing page (e.g. Why Glasgow, Plan your meeting)
- Article page (e.g. City of Innovation, Medical & Life Sciences)
- Gallery
- Contact us
- News gateway and news articles
- Shortlist feature and related pages
- Newsletter sign up
- Site search and results
- Venue search page with search results
- Service search page with search results
- Venue/service detail page
- Venue/service map with filters
- Venue/service shortlist – pop-out, result page and related pages)
- Global site search results
- 404 and 500 error pages

 

We tested: our main website platform, available at glasgowconventionbureau.com


This statement was prepared on 23rd September 2020. It was last updated on 23rd September 2020.

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